Exchange, Return & Refund Policy
Exchange, Return & Refund Policy
Thank you for shopping with us at https://ddde.store! We strive to ensure that you are completely satisfied with your purchase. Please read our Exchange, Return & Refund Policy carefully to understand your rights and options.
1. Returns
- Eligibility: You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags attached.
- Non-returnable Items: Certain items cannot be returned, including but not limited to:
2. Exchange Policy
- Eligibility for Exchanges: If you would like to exchange an item for a different size or color, you may do so within 30 days of purchase. The item must be unused and in its original packaging.
- How to Exchange: To initiate an exchange, please contact our customer service team at [insert contact information], and we will guide you through the process.
3. Refunds
- Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
4. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at [insert contact information] to initiate a return.
- Pack the item securely in the original packaging, if possible.
- Include a copy of your receipt and a note indicating the reason for the return.
- Ship the package to the address provided by our customer service team. You are responsible for the return shipping costs.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.