FAQ

FAQ

1. What are your store hours?
You can also visit our website for the latest updates and special hours.

2. How can I place an order?
You can place an order directly through our website by adding items to your shopping cart and checking out. Alternatively, you can visit our physical store to make a purchase in person.

3. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. We also offer gift cards for in-store purchases.

4. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.

5. What is your return policy?
We offer a [insert days, e.g., 30-day] return policy. You can return items that are unused and in their original packaging with a receipt. Certain items, such as [list any non-returnable items], are final sale.

6. Do you offer gift wrapping services?
Yes! We offer complimentary gift wrapping services for all purchases. Just let us know at checkout, and we’ll take care of the rest.

7. Do you have a loyalty program?
Yes, we have a loyalty program! You can sign up in-store or online to earn points on every purchase, which can be redeemed for discounts on future orders.

8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to modify or cancel it.

9. How do I contact customer service?
You can reach our customer service team by calling +1(878) 638-9511 or emailing us at [email protected]. We’re here to help Monday through Friday from.

10. Where can I find product sizing information?
You can find sizing information on the product page for each item. If you have further questions about sizing, feel free to contact our customer service team.

11. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on the destination. Please check our shipping policy on the website for more details.

12. Are there any promotions or discounts available?
We frequently run promotions and discounts. Sign up for our newsletter to stay updated on the latest offers, or check our website for current sales.

13. What should I do if I received a damaged item?
If you received a damaged or defective item, please contact us within [insert days, e.g., 7 days] of receiving your order. We will assist you in resolving the issue.

14. Can I place a special order for an item?
Yes, if you’re looking for a specific item that isn’t currently in stock, please contact us, and we will do our best to assist you with a special order.